1. Purpose of this Policy

Arch Real Estate Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as other applicable laws such as the Residential Tenancies Act 1995 (SA) for tenancy-related data and the Spam Act 2003 (Cth) for electronic communications. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

By using our services, visiting our website, or interacting with us, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

We collect personal information that is necessary to provide you with our real estate services and comply with legal obligations. This may include:

2.1 General Personal Information

• Identity details: Name, date of birth, driver’s license, passport, or other identification.

• Contact information: Residential address, email address, and phone numbers.

• Property details: Ownership, leasing, or purchasing history.

• Financial information: Bank account details, income details, payment records, and credit history.

• Employment information: Occupation, employment status, and references.

• Communication history: Emails, phone calls, website inquiries, and any correspondence.

2.2 Sensitive Information

We may collect sensitive information, but only with your explicit consent or as required by law. Sensitive information may include health information (e.g., required for tenancy adjustments) or criminal history (e.g., background checks for tenancy suitability).

3. How We Collect Personal Information

We collect personal information in a lawful, fair, and transparent manner, ensuring compliance with the Spam Act 2003 (Cth) for direct marketing emails and electronic communications. Sources of collection include:

• Directly from you: In-person, via phone, email, or through our website (e.g., tenancy applications, appraisal requests, newsletter subscriptions).

• From third parties: Property owners, tenants, landlords, real estate portals, referees, employers, credit reporting agencies, and legal representatives.

• Public sources such as realestate.com.au and domain.com.au: Real estate listings, public property registers, or other publicly available sources.

• Through technology: Website tracking tools, cookies, and analytics when you visit our website.

Where practical, we will collect personal information directly from you.

 

4. Why We Collect Personal Information

We collect personal information to:

• Provide property sales, property management, and buyer advocacy services.

• Facilitate tenancy applications, agreements, and related processes.

• Manage maintenance, inspections, and repairs on behalf of property owners.

• Process payments, manage accounts, and resolve disputes.

• Verify your identity and conduct background checks where required.

• Communicate with you, including responding to inquiries and sending marketing communications (with your consent).

• Comply with legal obligations, including under the Residential Tenancies Act 1995 (SA), Australian Taxation Office (ATO) guidelines, and applicable anti-money laundering legislation.

• Assess and manage compliance risks, including under anti-money laundering legislation where applicable.

5. Use and Disclosure of Personal Information

We will use or disclose your personal information for the purposes for which it was collected, or as otherwise permitted by law. We may disclose your information to:

• Property owners, tenants, landlords, or prospective buyers.

• Service providers, such as tradespeople, contractors, financial institutions, insurers, or marketing providers.

• Government authorities, courts, or regulators to comply with legal obligations.

• Credit reporting agencies or referees to conduct tenancy or financial checks.

• Technology providers (e.g., website hosting, IT services).

• Relevant authorities, where required, to comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

We do not sell your personal information to third parties. However, we may disclose data to third parties for purposes such as data analytics, marketing, or improving our services. Where this occurs, the information will either be anonymised or handled in accordance with applicable privacy laws.

 

6. Overseas Disclosure

Some of your personal information may be stored or processed by third-party providers located overseas. We currently use Google Workspace, which may store data in secure facilities located in countries such as the United States, Singapore, or the EU.

Where this occurs, we take reasonable steps to ensure your information is protected under privacy laws equivalent to Australian standards, in compliance with APP 8. Our service providers are contractually bound to uphold strict privacy obligations.

 

7. Direct Marketing

We may use your personal information to send you direct marketing communications about properties, promotions, or services we believe may interest you. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails.

• Emailing us at admin@arch-re.com.au.

8. Website and Cookies

When you visit our website, we may use cookies or similar tracking technologies to improve your experience and analyse website traffic. Cookies collect non-identifiable information, such as:

• You can opt out of cookies or tracking technologies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

• Your browser type, IP address, and browsing behaviour.

• The pages you visit and the duration of your visit.

You can control cookies through your browser settings.

 

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Physical security: Secure storage of physical records, restricted office access.

• Technological security: Firewalls, encrypted databases, and restricted access to IT systems.

• Staff training: Ensuring employees handle personal information responsibly.

We will securely destroy or de-identify your personal information when it is no longer required, unless retention is mandated by law. Personal information will be retained for a minimum of 5 years in compliance with taxation laws and real estate regulations.

 

10. Access and Correction of Personal Information

You may:

• Request access to your personal information.

• Request correction of inaccurate, incomplete, or outdated information.

• Interact anonymously or using a pseudonym where lawful and practical.

To submit a request, contact:

• Email: admin@arch-re.com.au

• Mail: Arch Real Estate, 276-278 Port Road, Hindmarsh, 5007 

• Phone: 8382 2062

We may require verification of your identity before responding to your request.

 

11. Complaints and How to Contact Us

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us:

Arch Real Estate
Email: admin@arch-re.com.au
Phone: 8382 2062
Mail:  276-278 Port Road, Hindmarsh, 5007 

We take complaints seriously and aim to resolve them promptly, typically within 30 days of receiving your complaint. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

12. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches Scheme.

 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legislative or operational changes. The latest version will always be available on our website at www.arch-re.com.au/privacy.

 

Last Updated: June 2025